Sales Heels Flats Booties Wedges New Arrivals Best Sellers

FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR RETURN POLICY? 

Other than merchandise marked as FINAL SALE, you may return merchandise at a U.S. Lala Shoe store or at lalashoe.com for any reason within 30 days of the original purchase date. Returns must be unworn and undamaged with the original receipt or packing slip to receive a full refund via your original form of payment (including PayPal).*  

  • Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price. Lala Shoe may limit the number of returns permitted without an original sales receipt or shipping invoice.  

  • Returns with a gift receipt will be issued as a merchandise credit or even exchange. If returned or exchanged at dsw.com, any funds credited will be automatically issued on the original form of payment. 

  • Returns purchased with any Lala Shoe Rewards or offers will be refunded only the final purchase price. Rewards and offers will not be reissued or recredited, except for exchanges made on the same day of purchase. 

  • Please allow 7-10 business days once we receive the product to process your return and credit any funds on your original form of payment. 

Lala Shoe reserves the right to limit returns or exchanges regardless of the receipt.  

IS THERE A RETURN FEE?

For Lala Shoe members, return shipping is free. For all other customers, if you use our pre-paid return label, the costs of return shipping is $7.25 for any number of items and will be deducted from your refund.  

CAN I EXCHANGE AN ITEM? 

Exchanges can only be processed if you wish to purchase the same item in a different size or color. If you would like to exchange for a different item, please follow the returns process and place a new order.  

If you choose to exchange your item in the online portal, your exchanged item will be shipped to you once Lala Shoe has confirmation that your exchange has been dropped off at USPS. You won’t be charged shipping and you will receive confirmation with tracking information when your new item is shipped out. Our prepaid label accepted in most areas (International and Puerto Rico orders are excluded). 

If the exchanged merchandise is not returned unworn, in the original packaging, and together with the original sales receipt or shipping invoice, then you will be charged for both the original purchase and the exchange. 

DON’T HAVE A RECEIPT? 

Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price.  Lala Shoe may limit the number of returns permitted without an original sales receipt or shipping invoice.  

MISSED RETURN OR EXCHANGE WINDOW? 

Returns made after 30 days with an original sales receipt or shipping invoice will be issued as a merchandise credit regardless of original form of payment. 

Exchanges made after 30 days will be issued on a merchandise credit for any difference owed. 

HOW TO PROCESS MY RETURN IF I PAID WITH PAYPAL, VENMO, AFTERPAY etc.? 

If the full amount of your purchase was made with PayPal, your refund will be credited to the form of payment made by PayPal 

If a combination of PayPal and gift card were used to make a purchase, the entire refund will be issued on a gift card. 

If paid with PayPal, Venmo, or AfterPay, exchanges should be made in store, if possible. Shoephoria! center representatives are not authorized to log into customer accounts to make a new purchase. 

FOR MORE INFORMATION ON RETURNS AND EXCHANGES

Please review our Customer Service page for more information on Returns and Exchanges.

BACK TO TOP